Professional subscription terms

Version 2026-09-15.1 — 15 September 2026.

These terms apply to an accepted Professional order. Visiting the website or requesting a demonstration does not start a subscription. Online paid ordering is not currently open. We provide the applicable document version before you order.

1. Supplier and business customers

The supplier is Mateusz Wiecek trading as FireBid Radar, a UK sole trader, Flat D, 15 Park View, Stoneyburn, EH47 8AX, United Kingdom. Contact and complaints: hello@firebidradar.co.uk.

Professional is offered to UK businesses for purposes related to their trade, business or profession. You must be authorised to order for that business. It is not offered for personal consumer use. This statement does not remove any mandatory rights that apply to you under law.

2. What Professional provides

Professional provides access for up to three named users in one business and up to three monitoring profiles. It includes source-linked procurement notices, rule-based fit assessments, a shared watchlist, requested email summaries and assisted profile setup. Initial source coverage is Find a Tender and Contracts Finder. Renewal signals appear only where the available contract evidence supports an estimate. Some award-only records have no renewal forecast.

We use reasonable care and skill to operate the service. Assessments explain their evidence and uncertainty; they do not confirm bidder eligibility. Check the current official notice, amendments and buyer documents before acting. No guarantee is made of complete market coverage, uninterrupted source feeds, email inbox placement, a future procurement, a successful bid or contract award. The service does not write or submit bids and does not provide legal advice. API access, bulk export and AI bid writing are not included in this plan.

3. Trial and formation of the contract

A seven-day trial, where offered, starts when activated. It requires no payment card and does not automatically become a paid subscription. At expiry the account returns to the free preview unless you separately order Professional.

Before a paid order you will see the price, billing frequency, these terms and the available service. A paid contract starts when payment succeeds, we confirm the order and paid access is activated. If payment succeeds but access fails, contact us; we will restore access promptly or refund the affected payment. Keep your order confirmation and the version of these terms supplied with it.

4. Price and monthly renewal

The standard Professional price is £149 GBP per month, payable in advance through Stripe. For your business’s first Professional subscription, the introductory price is £129 per month for the first 3 paid months. From month 4 the price is £149 per month. The introductory period covers three consecutive monthly billing periods from the start of the paid subscription. Missed or late payments do not restart or extend it. A separate card-free trial does not use up the introductory period. The offer is available once per business; cancelling and starting again does not restart it. Returning subscribers pay the standard price unless we expressly agree otherwise before ordering. There is no three-month minimum commitment: you may cancel before any monthly renewal. No setup fee applies. The supplier is not VAT registered and currently charges no VAT. The checkout shows both the introductory and subsequent price before confirmation. The billing portal shows renewal dates and invoices. Existing subscriptions keep their agreed terms; this offer does not change a previously accepted order.

An annual subscription is not part of this initial offer.

The agreed move to £149 from month 4 is part of the introductory offer disclosed before purchase. For a later change to the agreed standard price, we will give at least 30 days' written notice of a price change, including any change arising from VAT registration. A change applies only to a later renewal; you may cancel before that renewal. We will not retrospectively change a paid period or charge an undisclosed additional amount.

5. Cancellation and refunds

Cancel renewal at any time in the billing portal. If the portal is unavailable, email hello@firebidradar.co.uk before your next renewal; the receipt time of your message determines whether it arrived before renewal. We will confirm cancellation. Paid access continues until the end of the current paid period. Cancellation of email alerts alone does not cancel the subscription.

Ordinary cancellation does not refund the unused part of an otherwise available paid month. We refund duplicate or erroneous charges. If we materially fail to provide the agreed service and cannot put that right within a reasonable time, you may terminate and request an appropriate refund for the affected service. If we discontinue the service, we refund the unused paid period. Nothing here limits a refund or other remedy that the law requires.

6. Failed payments and account security

If renewal payment fails, Stripe may retry it and ask you to update your payment method. Paid features may become unavailable while payment is unresolved. Your billing page shows the applicable account status. A failed payment does not authorise additional products or fees. Contact us if you believe a restriction is wrong. You are responsible for your authorised users and keeping credentials private; do not share named-user accounts outside your business.

7. Acceptable use and rights in information

Use the service lawfully for your own business procurement work. Do not attack the service, bypass access controls, impersonate another business or resell account access. We may restrict access where reasonably necessary to address a security incident, unlawful use or a material breach. Where practicable we will explain the reason and give an opportunity to resolve it.

You may take notes, print individual opportunity pages and retain information lawfully saved for your own business procurement work, including after your subscription ends. Saved information is a dated snapshot; updates, monitoring and new analysis require an active entitlement. Personal account-data exports remain available separately through Privacy.

Do not share named-user accounts, automate bulk extraction from the application, circumvent browsing limits, republish or resell our original assessments, or use our original application materials to supply a competing data service without our written permission. This does not restrict rights independently granted by a public-source licence or prevent independent research using public sources.

To keep research responsive, browser access is subject to 120 reads per minute and 600 opportunity-detail views per day per person, shared across that person's sessions. The business workspace has combined limits of 360 reads per minute and 1,800 detail views per day. Daily counters reset at midnight UTC. Reaching a limit temporarily pauses browsing and shows a retry time; it does not cancel your subscription or prevent billing, cancellation or privacy requests. Contact support to discuss legitimate larger research needs before reaching a limit.

Public-source material retains its applicable licences and third-party rights. Contains public sector information licensed under the Open Government Licence v3.0 where applicable. That licence does not cover personal data, logos or all third-party material. Links and attribution do not imply official endorsement. The application's interface and original analysis remain the supplier's material; your subscription permits internal business use during the agreed access period.

8. Support, data and service changes

Contact hello@firebidradar.co.uk for support or a complaint. We aim to respond within two UK working days; this is a support target, not an uptime guarantee. Provide the notice link or error details but do not email passwords or card data. For a complaint, explain the issue and the resolution sought.

The privacy notice explains account, billing and usage-data processing and your rights. Payment card details are handled by Stripe. Cancelling a subscription does not immediately erase records that must be kept for accounting or other lawful purposes. Contact us to request your account information or deletion; applicable retention and legal requirements will be explained in our response.

We may improve the service and fix defects. If we propose a material reduction of the paid service or a material change to these terms, we will give at least 30 days' notice and allow cancellation before it takes effect at renewal. Urgent security or legal changes may be made sooner, with an explanation as soon as reasonably possible and appropriate remedies if service is affected.

9. Responsibility and governing law

Each party remains responsible for loss for which it is liable under applicable law. Nothing excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability or rights that cannot lawfully be excluded or limited. Service limitations in section 2 do not remove our obligation to use reasonable care and skill.

The contract is governed by Scots law. The Scottish courts have jurisdiction, subject to any mandatory legal rights concerning jurisdiction. Contact us first so that we can try to resolve a disagreement without proceedings.

10. Customer-content processing schedule

This schedule applies only where we process personal information in workspace content on your business's documented instructions. It forms part of the contract. You are the controller and we are the processor for that content. Each party remains responsible for its independent-controller activities, including our account administration, security, billing and independently sourced procurement research described in the privacy notice.

Scope: hosting, organising, retrieving, presenting, backing up and deleting business-supplied profile content, watchlists and notes to provide the contracted service. Data subjects are your authorised users and business contacts named in that content; data types are names, business contact details, roles and business correspondence or notes. Processing lasts for the service and the restricted return/deletion period. Special-category and criminal-offence data are outside the agreed service.

Instructions and confidentiality: we process that content only to provide the service on your documented instructions, including this contract and your authorised configuration, or where applicable law requires processing. We notify you of a legal requirement unless prohibited, and tell you if we believe an instruction infringes data-protection law. People authorised to process it must be bound by confidentiality.

Security and assistance: we apply access controls, tenant separation, encrypted transport, restricted administrative access, encrypted off-host backups and recovery procedures appropriate to the risk. We assist you with rights requests, security obligations, breach assessment, impact assessments and regulatory consultation, taking account of the processing and information available to us. We notify you of a personal-data breach affecting your content without undue delay, supply available information and updates, and do not wait for our investigation to finish before notifying you.

Subprocessors and transfers: we disclose the service-specific subprocessors, locations and transfer safeguards before accepting content under this schedule. Our current infrastructure uses OVHcloud for hosting and Dropbox for encrypted backup; Postmark processes any service messages containing that content. A provider's inclusion here does not replace our duty to put appropriate processing terms in place before entrusting customer content to it. We require equivalent applicable protection by written agreement, remain responsible for their performance of processing obligations, and make only lawful international transfers. We give at least 30 days' notice of an intended addition or replacement, allowing an objection on reasonable data-protection grounds. We seek an alternative; if none is reasonably available, either party may end the affected service and we refund the unused paid period. We do not send your workspace content to AI scoring under this schedule.

Return and deletion: at the end of the service, you may choose return or deletion of the content. Contact support to arrange a workspace copy; the individual account-data JSON is not a workspace export. We aim to complete active-system return or deletion within 30 days and explain any legal retention requirement. Copies in isolated recovery backups expire under the disclosed rotation and maintenance process; we prevent ordinary reuse and reapply deletion instructions after restoration. We retain data required by law only for that purpose.

Accountability: we provide information reasonably needed to demonstrate compliance and allow and contribute to audits, including inspections, by you or your mandated independent auditor. We agree proportionate confidentiality and security arrangements to protect other customers, without using those arrangements to prevent a legally required audit. This schedule prevails on customer-content processing if another contract provision conflicts with it.